At SHOP MEN’S FASHION | DIY HOME DECOR – STYLISH APPAREL FOR EVERY OCCASION, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help with our straightforward return and exchange policy.
1. Returns
1.1 Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Certain items, such as perishable goods, custom products, or intimate apparel, may not be eligible for return. Please check the product description for any specific exclusions.
1.2 Return Period: You have [insert number] days from the date of delivery to initiate a return. To start the return process, please contact us at contact@diyhomedecor.org with your order number and reason for return.
1.3 Return Process: Once your return request is approved, we will provide you with a return shipping label and instructions. Please ensure the item is securely packaged to prevent damage during transit.
1.4 Refunds: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within [insert number] days. Please note that shipping costs are non-refundable.
2. Exchanges
2.1 Eligibility: Exchanges are subject to the same conditions as returns. Items must be unused, in their original packaging, and in the same condition that you received them.
2.2 Exchange Process: To request an exchange, please contact us at contact@diyhomedecor.org with your order number and details of the item you wish to exchange. Once approved, we will guide you through the process of returning your original item and sending the replacement.
2.3 Shipping: We will cover the shipping costs for the first exchange. Subsequent exchanges will incur additional shipping fees.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@diyhomedecor.org with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible, at no additional cost to you.
4. Final Sale Items
Items marked as “Final Sale” are not eligible for return or exchange. Please ensure that you review the product details carefully before making a purchase.
5. Contact Us
If you have any questions or concerns about our Return and Exchange Policy, please contact us at contact@diyhomedecor.org. We are happy to assist you.